Shipping & Return Policy

SHIPPING POLICY

Do you ship outside/or anywhere in India?

Yes, we ship all over the world.

How much does shipping cost?

Shipping is calculated at checkout depending on pincode.

How long will it take for me to receive my order?

For orders within India you should expect to receive your order within 18  days
For International orders you should expect to receive it within 25 days

Are there any duties and taxes?

All prices are quoted inclusive of GST. 12% GST 

How do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email/telephone or whatsapp text 

How do I track my order?

Once your order is shipped out, we will send you a tracking number/ AWB via email.

How can we contact you?

ayesha@shopmumbai.com or call customer care at + 91 8657735004

EXCHANGE / RETURN POLICY

Since we custom make the outfit to the exact measurements, we only accept an exchange / return if you have received a wrong product or if it is damaged, within 14 days of purchase.

To process an exchange or return please email us on ayesha@shopduara.com or whatsapp / call us on + 91 8657735004 with your order details, reason for initiating a return and a picture of the wrong / damaged product.

On receipt of your email, our customer service representative will have the product collected within 48 Hours. On receipt of your returned products, our quality team will check the product, we clear your Refund within 15 days from the date of receipt of returned products, if found defected. The amount of refund will be credited to your credit/debit card account as the case may be.

International exchanges / returns will not be processed.

What if I need an alteration? 

You can process an alteration through our website.

Once your alteration is received, you will receive a confirmation email from our end post which our customer service team will arrange for a pick up. 

Our entire alteration process takes upto 10 days.

For any queries please email us on ayesha@shopduara.com or whatsapp / call us on + 91 8657735004

Will I be charged for the alteration? 

All alterations are free of charge.